Privacy policy.

Who we are

This website (www.sara-domain.tbc) is run by Sara Trading, Opposite Gokulam Ayurveda Healthcare, near Ezhucompany bus stop, Avinissery, Edakunni Road, Thrissur, Kerala 680306. Sara Trading is the authorised distributor of Rayzon Solar for Thrissur district and is part of the Essar group, together with Essar Associates (Irinjalakuda) and Hileo Forge. In this policy, "we", "us" and "our" mean Sara Trading.

Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), we are the Data Fiduciary for the personal data you share with us here.

What we collect

What you type into our form

Our dealer and bulk enquiry form asks for:

• your name and mobile number;
• your company name and district;
• the product and quantity you are interested in;
• any project details you write to us.

Where your enquiry came from

With each form we also record how you reached us: campaign tags in the link (UTM tags), ad click identifiers (such as gclid or fbclid), the page you first landed on, the page you sent the form from and the referring website.

Technical data

When you send a form, our server sees your IP address and your browser details (the "user agent", which names your browser and type of device). We use your IP address to protect the form from spam and abuse (for example, limiting how many forms can be sent from one address in a short time); for this we keep only a scrambled form of the address, never the address itself.

Why we use it

• to reply to your enquiry, check stock and give you a price;
• to prepare quotes and deliver the products you asked about;
• to prevent fraud, spam and misuse of the website.

We do not use your data for anything unrelated to your enquiry without asking you first.

Your consent

We process your personal data on the basis of your consent. You give it by ticking the consent box on our form ("I agree to be contacted by Sara Trading about my enquiry").

You can withdraw your consent at any time by writing to sara@essardigi.com. Withdrawing consent does not affect anything we did before you withdrew it, but we may then be unable to continue with your enquiry.

Who we share it with

• Our own team. Your enquiry goes to the Sara Trading team in Thrissur, and to the sales team of the Essar group, which helps follow up Sara Trading enquiries.
• Service providers who work for us, only to run this website, our email and our customer records: website hosting (Hostinger), email, and the Essar group's customer relationship system (Zoho CRM), where each enquiry is recorded so the right team can follow it up.
• Authorities, where the law requires us to.

We do not sell your personal data.

How long we keep it

We keep your personal data only as long as it is needed for the purpose you gave it for, and for any legal, tax or warranty obligations that apply to us. After that we delete it.

Every enquiry sent through the website is recorded in our customer relationship system (Zoho CRM), emailed to our team and also saved in a secure backup file on our web server (not publicly reachable), so that no enquiry is lost if an email fails. That file holds what you entered in the form, where you came from (for example the ad or page) and your browser details (user agent), but not your IP address. It follows the same rule: we delete entries once they are no longer needed.

Your rights

Under the DPDP Act you have the right to:

• ask for a summary of the personal data we hold about you and how we use it;
• ask us to correct, complete or update it;
• ask us to erase it, unless we must keep it by law;
• withdraw your consent at any time;
• have a grievance about how we handle your data addressed by us;
• nominate another person to exercise these rights for you in the event of your death or incapacity.

How to ask for deletion or anything else

Email sara@essardigi.com with the subject "Privacy request". Tell us what you would like us to do and give the mobile number or email you used with us, so we can find your details. We may ask you to confirm who you are before we act. We will respond within the time the law requires.

Grievances

If you are unhappy with how we have handled your personal data, write to us at sara@essardigi.com. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Children

This website is not directed at children under 18, and we do not knowingly collect their personal data.

Cookies

This website does not use analytics or advertising cookies, and it does not load any third-party tracking tools. If that changes, we will update this policy first and ask for your consent before any such cookie is set.

Security

The website is served over an encrypted connection (HTTPS), and access to enquiries is limited to the people who need them to help you. No method of sending or storing data is completely secure, but we take reasonable steps to protect your data from loss and misuse.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will show a notice on this website.

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